Shipping Policy

Lunera Clothing Shipping Policy

At Lunera Clothing, our mission is not only to design and deliver high-quality streetwear but also to ensure that the journey from our warehouse to your doorstep is smooth, reliable, and stress-free. Shipping is one of the most important aspects of your shopping experience, and we know that clear, transparent, and detailed information helps our customers feel confident when placing an order.

This Shipping Policy explains in detail how orders are processed, the carriers we work with, estimated delivery timelines, shipping costs, international rules, responsibilities, and frequently encountered scenarios. By placing an order with us, you agree to the terms outlined below.

1. Order Processing & Handling Times

  • All orders are processed within 1–3 business days of payment confirmation.

  • Orders placed on weekends or public holidays are processed the following business day.

  • During peak seasons such as sales events, holidays, or new collection launches, processing may take 1–5 business days due to increased volume.

  • Once your order has been packed and labeled, you will receive a confirmation email and/or SMS with your tracking information.

Our warehouse team ensures that every item is carefully folded, packaged, and checked for quality before dispatch.

2. Domestic Shipping (United States)

For U.S. orders, Lunera Clothing works with reliable carriers such as UPS, USPS, and FedEx.

  • Standard Shipping: 5–8 business days.

  • Expedited Shipping: 2–4 business days.

  • Overnight / Next-Day Shipping (available in select areas): 1 business day.

Please note: Delivery estimates are not guarantees. Delays may occur due to weather conditions, remote delivery locations, or courier service disruptions.

3. International Shipping

We proudly ship worldwide so Lunera Clothing can reach customers in every corner of the globe.

  • Standard International Shipping: 10–15 business days.

  • Expedited International Shipping: 5–8 business days.

Delivery timelines may vary depending on the destination country, local customs procedures, and available courier networks.

4. Shipping Costs

  • Domestic orders over $50 qualify for free standard shipping.

  • Orders below $50 incur a flat shipping fee (calculated at checkout based on your address).

  • Expedited and overnight shipping costs are calculated at checkout and depend on weight, distance, and carrier rates.

  • International shipping fees vary depending on the region and are displayed at checkout before payment.

We are committed to keeping shipping costs as affordable as possible while ensuring reliable delivery.

5. Customs, Duties & Taxes

For international orders:

  • Customs duties, VAT, import taxes, or clearance fees imposed by your government are the customer’s responsibility.

  • These charges are not included in our prices and are not controlled by Lunera Clothing.

  • If a package is refused at customs due to unpaid fees, it may be returned to us. In such cases, reshipping costs or losses are the customer’s responsibility.

We strongly advise international customers to check their local customs regulations before placing an order.

6. Tracking Orders

Every order receives a unique tracking number once dispatched. Customers can track their shipments via:

  • The tracking link in the order confirmation email/SMS.

  • The carrier’s website (UPS, FedEx, DHL, USPS, etc.).

Tracking updates may take 24–48 hours to reflect after shipment. If tracking shows “Label Created” for more than 3 business days without updates, please contact us for assistance.

7. Lost, Stolen, or Delayed Packages

  • If a package is marked as delivered by the courier but not received, please check with neighbors, family members, or your local courier office.

  • Lunera Clothing is not responsible for lost or stolen packages after they are marked as delivered.

  • If a package is delayed in transit beyond the estimated delivery time, contact us and we will assist in filing a claim with the courier.

  • For added protection, we may recommend shipping insurance for high-value orders.

8. Address Accuracy & Corrections

Customers are responsible for providing the correct shipping address at checkout.

  • If an incorrect address is provided and the package is returned to us, reshipping costs will be the customer’s responsibility.

  • Orders cannot be rerouted once they have been shipped.

  • If you realize you entered an incorrect address, contact us immediately at 📧 support@luneraclothing.com or WhatsApp 📱 +1 (765) 492-9855. If the order has not yet shipped, we will update the address free of charge.

9. Peak Seasons & Unexpected Delays

While Lunera Clothing aims to meet all estimated shipping timelines, delays can occur due to:

  • Holiday rush periods (Black Friday, Christmas, etc.)

  • Severe weather events (storms, floods, snow, etc.)

  • Courier backlogs or strikes

  • Customs clearance delays

  • Global disruptions (pandemics, emergencies)

We kindly ask for your patience in these rare cases. Our team will keep you updated via email if significant delays occur.

10. Shipping Restrictions

  • We do not ship to PO Boxes in certain countries due to courier restrictions.

  • We may be unable to ship to countries under international sanctions or embargoes.

  • Hazardous items (e.g., flammable sprays, liquids) are restricted in some regions.

11. Order Splitting

If your order contains multiple items, they may be shipped separately depending on availability and warehouse logistics. Customers will receive multiple tracking numbers in such cases.

12. Returns & Shipping Costs

  • Shipping fees are non-refundable (except in cases of defective or incorrect items).

  • If you return an item for reasons other than damage or error, you are responsible for return shipping costs.

  • For exchanges, customers may pay return shipping, but Lunera Clothing will cover shipping for the replacement item.

13. Communication & Support

Our support team is here to answer all shipping-related questions, including:

  • Tracking inquiries

  • Lost package claims

  • Customs issues

  • Delivery time updates

Contact us anytime at:
📧 support@luneraclothing.com
📱 WhatsApp: +1 (765) 492-9855

We respond within 24 hours on business days.

14. Our Commitment

Shipping is more than just moving a product from point A to point B — it is the bridge between our creativity and your lifestyle. At Lunera Clothing, we take pride in ensuring that every package is packed with care, shipped securely, and delivered on time. We view each delivery as part of our promise to provide a premium shopping experience.