Return & Refund Policy

Lunera Clothing Refund & Return Policy

At Lunera Clothing, we believe that shopping for fashion should be exciting, stress-free, and fair. We understand that sometimes things don’t go exactly as planned — sizes may not fit the way you imagined, a color might look different in person, or you might simply change your mind. Because we want every customer to feel secure purchasing from us, we have developed a comprehensive Refund & Return Policy that balances customer flexibility with brand transparency.

This document explains in detail the eligibility requirements, timelines, procedures, responsibilities, and exceptions relating to refunds, exchanges, and returns at Lunera Clothing. By purchasing from our store, you agree to the terms described below.

1. General Return Eligibility

Customers are eligible to request a return or exchange within 14 days of receiving their order. To qualify:

Items must be unused, unworn, and unwashed.
Original tags, labels, and packaging must be intact.
Items must be free from odors, stains, or alterations.
The product must be in resalable condition — meaning it can be sold again without any special cleaning or repair.

We encourage customers to carefully try on items indoors and avoid wearing them outdoors until they are sure the product fits and meets their expectations.

2. Items That Cannot Be Returned

While we want to be as flexible as possible, there are categories of items that cannot be returned or refunded:

Final Sale or Clearance Products – Items marked as “Final Sale” or heavily discounted cannot be returned.
Intimate Apparel & Accessories – For hygiene reasons, items such as underwear, innerwear, socks, or similar cannot be returned.
Gift Cards or Digital Products – Non-tangible items like gift cards or store credits are non-refundable.
Customized or Personalized Items – Products altered or customized specifically for the customer cannot be returned.

3. Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, Lunera Clothing will take full responsibility. In these cases:

Contact us immediately at 📧 support@luneraclothing.com or WhatsApp 📱 +1 (765) 492-9855 with your order number and clear photos of the issue.
Our team will review your request within 24 hours.
If approved, we will provide a prepaid return shipping label so you do not have to bear the cost.
You may choose a replacement item of equal value or a full refund to your original payment method.

We pride ourselves on our quality checks, but in rare cases where issues slip through, we stand by our responsibility to fix the problem quickly.

4. Refund Process

Refunds are always processed to the original payment method used at checkout (credit/debit card, PayPal, Shopify Payments, etc.).

Once we receive your returned item at our warehouse, it goes through a quality inspection.
If approved, a refund is initiated within 3–5 business days.
Depending on your bank, it may take an additional 5–10 business days for funds to reflect in your account.
You will receive a confirmation email once the refund has been processed.

Please note that shipping costs are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

If you would like to exchange a product for a different size, color, or style, please:

Contact us at 📧 support@luneraclothing.com or WhatsApp 📱 +1 (765) 492-9855.
Let us know the item you wish to exchange and what you would like instead.
If the requested replacement is in stock, we will reserve it for you until your return is received.
Exchanges are processed free of charge for defective or incorrect items. For all other exchanges, customers are responsible for return shipping costs.

6. International Returns

We proudly ship worldwide, but international customers should note the following:

Customs duties, VAT, or import taxes are non-refundable.
Customers are responsible for return shipping fees unless the item was defective or incorrect.
We recommend using a trackable courier service when sending back items internationally.
Lunera Clothing is not responsible for items lost during international return shipping.

7. Packaging & Condition of Returns

Returned items must be packaged securely to avoid damage in transit. We recommend reusing the original shipping box or a sturdy alternative. Items damaged due to poor packaging during return transit may not be eligible for a full refund.

8. Late or Missing Refunds

If you haven’t received your refund after the standard processing period:

Double-check your bank or PayPal account.
Contact your bank or credit card company, as processing times can vary.
If you’ve done all of this and still haven’t received your refund, contact us at 📧 support@luneraclothing.com and we will assist you further.

9. Partial Refunds

In some cases, partial refunds may be granted if:

The item is returned late but still in resalable condition.
There are missing components (like detachable accessories).
The product shows slight signs of use or damage not caused by us.

10. Customer Responsibilities

Provide accurate shipping address and contact details at checkout.
Retain proof of purchase and return tracking.
Ensure items are returned in proper condition and within the specified timeline.

11. Brand Commitment

At Lunera Clothing, our refund and return policy is not just a legal obligation — it’s a reflection of our brand values. We are committed to being transparent, fair, and supportive of our customers. We recognize that online shopping involves trust, and we strive to honor that trust with policies that are customer-first.

Our ultimate goal is not just to sell clothes, but to build a long-lasting relationship with you. Every return request is handled with care, empathy, and professionalism.

12. How to Start a Return

To begin your return or exchange:

Email us at 📧 support@luneraclothing.com OR WhatsApp us at 📱 +1 (765) 492-9855.
Include your order number, photos (if defective), and reason for return.
Our team will provide further instructions and return authorization.

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