Privacy Policy

Lunera Clothing Privacy Policy

At Lunera Clothing, we believe that trust is the foundation of every great relationship, including the one between our brand and our customers. When you shop with us, subscribe to our newsletters, or engage with our social media platforms, you are sharing personal information with us. We take this responsibility very seriously. This Privacy Policy is designed to give you complete clarity on how we collect, use, store, protect, and share your information.

By visiting or purchasing from www.luneraclothing.com, you are consenting to the practices described below.

1. Information We Collect

When you interact with Lunera Clothing, we may collect the following categories of data:

  • Personal Identification Information: Your full name, shipping address, billing address, email address, and phone number.

  • Payment Information: Credit card, debit card, PayPal, or other payment details. We do not store full card numbers or CVV codes — payments are processed securely by third-party providers.

  • Account Information: Username, password (encrypted), and purchase history if you create an account with us.

  • Device & Technical Information: IP address, browser type, operating system, device identifiers, referral links, and browsing activity on our site.

  • Cookies & Tracking Data: We use cookies to remember your preferences, analyze traffic, and personalize your experience.

  • Communication Data: Messages you send us by email, WhatsApp, or contact forms.

2. How We Use Your Information

We use the data we collect in the following ways:

  1. Order Fulfillment: To process, package, and deliver your purchases.

  2. Customer Support: To respond to inquiries, handle returns, and resolve complaints.

  3. Marketing & Communication: To send promotional emails, product updates, and exclusive offers (only if you opt in).

  4. Personalization: To recommend products based on your browsing or purchase history.

  5. Analytics: To understand website traffic, sales patterns, and customer behavior.

  6. Legal Compliance: To meet tax, accounting, and legal obligations.

3. Cookies & Tracking Technologies

Our website uses cookies, pixels, and analytics tools (such as Google Analytics, Facebook Pixel, and Shopify analytics) to improve performance.

Cookies allow us to:

  • Keep you logged in between visits.

  • Remember items in your cart.

  • Show you relevant ads across platforms.

  • Analyze which pages and products are most popular.

You may disable cookies in your browser settings, but please note that some site features (such as checkout or login) may not work properly without them.

4. Sharing Your Information

We value your privacy and never sell your personal information to third parties. However, we may share data with trusted partners in the following circumstances:

  • Payment Providers: To securely process transactions.

  • Shipping Carriers: To deliver your orders.

  • Analytics & Advertising Partners: To analyze site traffic and provide relevant ads.

  • Legal Authorities: If required by law, subpoena, or investigation.

Every third party we work with is vetted and required to follow strict data protection standards.

5. Data Security

We take strong precautions to protect your personal data:

  • SSL Encryption secures all data transfers on our site.

  • PCI-DSS Compliance ensures payment processing security.

  • Limited Access: Only authorized staff can access customer data.

  • Regular Audits: We review our systems regularly for vulnerabilities.

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security against breaches.

6. Data Retention

We retain your data only as long as necessary:

  • Order and payment records: kept for legal/tax requirements (typically 7 years).

  • Marketing preferences: kept until you unsubscribe.

  • Customer accounts: kept until you request deletion.

If you would like your account or data deleted, email us at 📧 support@luneraclothing.com and we will remove it within 30 days (unless legally required to keep certain records).

7. Your Rights

As a Lunera Clothing customer, you have the right to:

  • Access the personal data we hold about you.

  • Correct inaccuracies in your information.

  • Request Deletion of your data (“right to be forgotten”).

  • Restrict Processing of your data in certain situations.

  • Opt Out of marketing communications at any time.

  • Transfer your data to another provider (where technically feasible).

You can exercise these rights by contacting 📧 support@luneraclothing.com.

8. Children’s Privacy

Lunera Clothing does not knowingly collect data from individuals under 13 years of age. If we learn that we have collected information from a child under 13, we will delete it immediately. Parents or guardians who believe their child has provided data should contact us directly.

9. International Customers

Since Lunera Clothing ships globally, personal data may be transferred across borders. For example, if you are located outside the United States, your data may be processed in the U.S. where our servers are hosted. By shopping with us, you consent to this transfer.

10. Third-Party Links

Our site may contain links to third-party websites (e.g., Instagram, payment gateways). Once you leave Lunera Clothing’s website, we are no longer responsible for the handling of your data on external sites. We recommend reviewing the privacy policies of any third-party services you use.

11. Marketing & Communication Preferences

  • Customers may choose to receive promotional emails by subscribing to our newsletter.

  • You can unsubscribe anytime by clicking the link in the footer of our emails.

  • Even if you unsubscribe, you may still receive transactional emails (order confirmation, shipping updates, etc.).

12. Policy Updates

We may update this Privacy Policy periodically to reflect new laws, technologies, or business practices. When changes occur, we will update the “Last Modified” date at the bottom of this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach us at:

📧 support@luneraclothing.com
📱 WhatsApp: +1 (765) 492-9855

14. Our Commitment

Your privacy is not just a legal requirement for Lunera Clothing — it is a core value of our brand. We exist to build trust with our community, and part of that is treating your personal data with respect, responsibility, and care. By shopping with us, you join a family that values transparency, honesty, and accountability.

✅ This is a long Privacy Policy (~1600 words), with detailed sections covering everything from cookies to children’s privacy to international data transfers.